Volunteers play a vital role at Norton Healthcare. Roles may be customized to each volunteer to ensure a good fit with individual skills, experience, interests and time availability. We also offer programs specifically designed to meet the needs of corporations, community organizations, teens and college students. Some specific roles may be available at certain facilities only.
One of Norton Healthcare’s priorities is to ensure that each patient and family member is comfortable and cared for. The Patient/Family Ambassador serves as a liaison between patients/families and hospital staff to fulfill nonclinical requests, including welcoming the patient/family to the hospital, transporting, refilling water pitchers and finding ways to make patients and families more comfortable during their stay. This may include providing reading materials or other activities upon request, tidying up patient rooms or spending a few minutes visiting with patients who need some extra support.
As the first point of contact for patients and guests, the Greeter/Wayfinder eases the anxiety that some visitors experience when they visit the hospital. This role provides for a comfortable and low stress environment. The Greeter/Wayfinder is a very interactive role in which the volunteer will greet visitors, provide directions and/or escort guests throughout the hospital. This may require a lot of walking.
Information Desk Attendant
It is very important that patients and family members have the information they need to make their stay smooth and comfortable. The Information Desk Attendant greets patients and family members as they arrive and ensures they receive information and services as requested. The volunteer also is responsible for answering a multi-line phone, providing directions and exhibiting excellent customer service skills at all times.
Waiting Room Liaison
We strive to bring an extra sense of comfort and calm to patients and families in waiting areas. The Waiting Room Liaison provides this by offering guests blankets, activities, beverages and updates about their loved ones. The Waiting Room Liaison keeps the waiting rooms tidy to create a cozy place for patients and families to congregate.
Gift Shop Attendant
Each of Norton Healthcare’s gift shops provides a wide variety of quality merchandise to hospital employees, visitors, volunteers and patients. The shops are staffed with dedicated volunteers, whose role is to assist in sales, cashiering and stocking merchandise. This may also include inflating balloons and bringing smiles to the faces of customers. Excellent people skills are required.
Clerical support is crucial to supporting Norton Healthcare’s mission to provide quality health
care. This volunteer role performs clerical duties in an office setting, such as filing; answering phones; assisting with mailings and ordering/stocking supplies; and other clerical needs specific to the area. This may also include special projects related to the department and is ideal for volunteers who may have some experience with computers as well as good organizational skills. Certain departments require patient interaction.
Admitting/Outpatient Registration Volunteer
Admitting and Outpatient Registration volunteers ensure that the registration process is simple and streamlined by assisting patients with signing in and transporting or escorting patients to their destination. This may include preparing packets essential to the process, providing identification bracelets and clerical duties as needed.
Pre-admission Testing Volunteer
Pre-admission Testing volunteers welcome patients and visitors to the department, assist patients in signing in for the correct procedures, ensure coffee and snacks are available, and perform other tasks as needed.
Food and Nutrition Volunteer
Norton Healthcare strives to meet the nutritional needs of each and every patient and family member during their visit to any of our facilities. Food and Nutrition volunteers assist dietitians with various clerical duties, including filing, answering phones, stocking supplies in the cafeteria as well as keeping the cafeteria neat and tidy.
Preoperative/Surgery Greeters reduce patients’ and families’ stress while helping to improve their hospital experience. These volunteers welcome patients and families as they arrive for surgery by assisting patients back to the procedural area and family members to physician consultation rooms or waiting areas, running errands as needed and being there to assist in various capacities as needed.
Music Library Attendant
At times, music can help patients feel more comfortable and at ease, and provides solace to families during some of their most difficult hours. In order to make musical experiences available to patients and their families, volunteers are needed to assist with patient and visitor requests, deliver CDs and CD players to patient rooms, retrieve equipment from nursing stations, catalog music and disinfect equipment.
Norton Joint Care Program Volunteer
Activities may become difficult for people experiencing chronic knee or hip pain. Norton Joint Care is a joint replacement program designed to help make patients’ recovery period as quick and successful as possible through comprehensive rehabilitation before, during and after surgery. Volunteers provide aid to patients who are recovering from hip and knee replacement surgery in various capacities.
GetWell Network volunteer
Norton Healthcare’s newest hospital uses cutting edge technology to provide more useful and efficient information to patients and guests. The GetWell Network is a computer-based program that automates the delivery of health information, monitors patient satisfaction and provides recreational activities to patients and families from the convenience of their hospital room television sets. The GetWell Network volunteer assists patients and families with navigating the program to quickly access information, ensuring a comfortable and clearly defined treatment process.
Care Crafts volunteer
As a special gift to patients and families, we distribute cozy blankets, smiley face balloons, friendly greeting cards and paper flowers. These tokens add warmth to the hospital rooms and bring smiles to weary faces. Care Craft volunteers may work from the comfort of their home or office with a group of friends or co-workers to create these gifts for our patients.
Corporations play a special role by bringing groups of employee volunteers together for specific projects on either an ongoing, periodic or one-time basis. These projects not only provide an invaluable service to Norton Healthcare but also afford a wonderful growth opportunity for employees to spend quality time together outside the workplace. If your company would like to become involved with Norton Healthcare, we can tailor a program of activities that is just right for you and your company.
Norton Healthcare is pleased to work with many diverse community organizations to provide volunteer opportunities that fit their size and abilities. Your community organization can make a difference in the lives of our patients and staff while creating a lasting relationship with a great non-profit organization.
College student Volunteer
Volunteer opportunities are coordinated around the spring and fall semesters, giving college students the opportunity to serve at Norton Healthcare hospitals. Students may earn valuable work experience and impact the lives of others by giving their time and talent. Shifts can be as little as two hours and can be scheduled after class or on weekends. A minimum of a 30-hour commitment is required. Positions include Food and Nutrition Services, Wayfinder/Greeter, Nursing Units, Emergency Room and Information Desk.
High School Student Volunteer
School-year volunteen opportunities are coordinated around the academic year, giving high school students the opportunity to serve. Students age 13 and older may earn valuable work experience and impact the lives of others by giving their time and talent. Shifts can be as little as two hours and can be scheduled after school or on weekends. A minimum of a 50-hour commitment is required. Positions include Food and Nutrition Services, Wayfinder/Greeter and Nursing Units.
The summer volunteen program is a 12-week program that usually begins the second week of June and ends the first week of August, giving students the opportunity to serve during summer vacation. Students gain experience and the opportunity to explore/discover new possibilities in today’s health care industry. Students age 13 and older may earn valuable work experience and impact the lives of others by volunteering. Shifts can be as little as four hours per week. A minimum of a 30-hour commitment is required. Positions include Patient/Family Comfort, Wayfinder/Greeter, Nursing Unit, Clerical, Admitting/Outpatient Registration, Food and Nutrition Services and Medical Supply.