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Norton Leatherman Spine Center - Restoring Lives

What to bring to your first visit

To help make your first visit with us thorough and productive, bring the following items with you:

1. All insurance cards, including those for your major health plan and any supplemental plans.

2. A referral from your primary care/family physician if your insurance plan requires one. It is your responsibility to make sure you have the referral prior to your appointment. If you do not have your referral, we may need to reschedule your appointment.

3. A letter from your insurance carrier if your visit is a workers' compensation case or due to a motor vehicle accident. The letter should include the claim number, contact person, telephone number, address for submitting claims and/or medical information, and any applicable policy numbers. We will need this information before we can begin your medical care.

4. Films and reports from X-rays, MRIs, bone scans, myelograms and tomograms. These are essential for properly diagnosing and treating spine conditions. If you have had any of these studies, it is important that our physicians have them on the day of your appointment.

We also will need to know all medications you are currently taking, including how many and how often. Please let us know about any medication allergies you have.

All patients younger than age 18 must be accompanied by a parent or guardian.

Appointments and office hours

To best serve you, office visits are scheduled by appointment. The office is open Monday through Friday, 8:15 a.m. to 4:45 p.m. To make an appointment, call (502) 584-7525.

We realize your time is valuable, and we make every effort to remain on schedule. Occasionally, our physicians may be delayed due to medical emergencies. We ask for your understanding and will keep you informed when these unavoidable delays occur.

Arriving on time for your appointment will help us avoid delays. If you know you will be late, please call the office. If you are unable to keep your appointment, please notify our staff at least 24 hours in advance.

Telephone calls and prescription refills

Sometimes you may need to call our office to clarify or obtain further medical information. If your call is urgent, please tell the telephone operator at once, and he or she will make sure that your situation is addressed immediately.

If your call is not urgent and a clinical assistant is available, we will address your call immediately. However, if a clinical assistant is with another patient, your call will be sent to an automated message system. Leave your name, the patient's name (if different), the name of the physician treating the patient, a telephone number where you can be reached and a brief message. One of our clinical assistants will return your call as soon as possible.

Medications often can be refilled over the phone. When your medication is running low, the quickest way to obtain a refill is to have your pharmacy contact our office for authorization. Please allow 24 hours for your request to be processed. Also, for your safety, we usually will not accept refill requests during evenings and weekends.

Insurance and billing

We are glad to file your insurance claims for you. Our billing office staff is available Monday through Friday to help answer billing questions. The billing office can be reached at (502) 479-6300 or 1-800-874-3979.

In an effort to help control costs, we ask that all co-payments be made at the time of service. For your convenience, we accept cash, personal checks, MasterCard and Visa. If your visit is not covered under an insurance plan, call our office prior to your visit to discuss payment options.

All patients with outstanding balances will receive a monthly statement. Past due accounts may be sent to a collection agency if no attempt has been made to settle the account.

For more information or if you have questions, call (502) 584-7525.

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