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Media Information Center

Patient condition reports

The Health Insurance Portability and Accountability Act (HIPAA) established guidelines on release of information about patients. Norton Healthcare follows these guidelines and will provide information to the media as allowed. The majority of the time this will be a one-word condition report: undetermined, good, fair, serious or critical. The death of a patient will only be reported after sufficient time has passed to notify the family

Patients have the right to opt out of release of information. In this case, no condition report will be given, including confirmation that the patient is in one of our facilities.

To learn more about how medical information may be used and disclosed and how you can access health information, you may read the HIPAA notice of privacy practices.

To receive a condition report, members of the media must have the correct spelling of the patient’s first and last name.

Call the Norton Healthcare Media Line (24/7 coverage): (502) 629-2999.

For other media inquiries and requests, call the media line or:

Thomas Johnson
Chief Communications Officer
(502) 629-8092

Maggie Roetker
Director, Public Relations
(502) 629-5272

Brian Rublein
Manager, Public Relations
(502) 629-8840

Lynne Choate
Communications Project Manager
(502) 629-8476

Patient condition reports — definitions

  • Undetermined: Patient is awaiting assessment
  • Good: Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
  • Fair: Vital signs are stable and within normal limits. Patient is conscious but may be uncomfortable. Indicators are favorable.
  • Serious: Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
  • Critical: Vital signs are unstable and not within normal limits. Patient may not be conscious. Indicators are unfavorable.

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