What to Bring to Your First Visit
To help make your first visit with us thorough and productive, there are several items you should bring with you. It’s important to bring all insurance cards, including your major health plan and any supplements. Also, if your insurance plan requires a referral from your primary care/family doctor, it is your responsibility to make sure you have the referral prior to your appointment. If you do not have your referral, we may need to reschedule your appointment.
If your visit is a workers’ compensation case or due to a motor vehicle accident, we must have a letter from the insurance carrier that includes the claim number, contact person, telephone number, address for submitting claims and/or medical information, and any applicable policy numbers. We will need this information before we can begin your medical care.
X-rays, MRIs, bone scans, myelograms and tomograms are essential for properly diagnosing and treating spine conditions. If you have had any of these studies, it is important that our physicians have the films and reports on the day of your appointment. We also will need to know all medications you are currently taking, including how many and how often. Please let us know about any medication allergies you may have.
All patients younger than 18 years old must be accompanied by a parent or guardian.
Appointments and Office Hours
To best serve you, office visits are scheduled by appointment.
The office is open Monday through Friday, 8:15 a.m. and 4:45 p.m.
To make an appointment, call (502) 584-7525.
We realize your time is valuable, and we make every effort to remain on schedule. Occasionally, our physicians may be delayed due to medical emergencies. We ask for your understanding and will keep you informed when these unavoidable delays occur.
Arriving on time for your appointment will help with any unnecessary delays. If you find that you will be unavoidably late, please call the office. If you are unable to keep your appointment, please notify our staff at least 24 hours in advance.
Telephone Calls and Prescription Refills
Sometimes you may need to call our office to clarify or obtain further medical information. If your call is urgent, please tell the telephone operator at once, and he or she will make sure that your situation is addressed immediately.
If your call is not urgent and a clinical assistant is available, we will address your call immediately. However, if a clinical assistant is with another patient, your call will be sent to an automated message system. Leave your name, the patient’s name (if different), the physician who is treating the patient, a telephone number where you can be reached and a brief message. One of our clinical assistants will return your call as soon as possible.
Medications often can be refilled over the phone. When your medication is running low, the quickest way to obtain a refill is to have your pharmacy contact our office for authorization. Please allow 24 hours for your request to be processed. Also, for your safety, we usually will not accept refill requests during evenings and weekends because your medical records are not available.
Insurance and Billing
We are glad to file your insurance claims for you. Our billing office staff is available Monday through Friday to help answer billing questions. The billing office can be reached at (502) 584-8002.
In an effort to help control costs, we ask that all co-payments be made at the time of service. For your convenience, we accept cash, personal checks, MasterCard and Visa. If your visit is not covered under an insurance plan, call our office prior to your visit to discuss payment options.
All patients with outstanding balances will receive a monthly statement. Past due accounts may be sent to a collection agency if no attempt has been made to settle the account.
Contact Us
- Patients seeking more information about the services of Norton Leatherman Spine Center can call
(502) 629-1234 or (800) 852-1770.
- To schedule an appointment with one of the orthopaedic spine surgeons of Norton Leatherman Spine Center, call (502) 584-7525 or visit www.spinemds.com.
- To schedule an appointment with one of the neurosurgeons of Norton Leatherman Spine Center, call (502) 583-1697or visit NortonNeuroscienceInstitute.com.
- Physicians who would like to refer a patient to Norton Leatherman Spine Center can call the Norton Healthcare Access Center at (888) 4-U-NORTON, (888) 486-6786.
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