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Privacy Policy

Norton Healthcare is committed to protecting the privacy of visitors to our web site. As part of this commitment we have provided this notice explaining our online information practices and the choices available to you regarding the way your information is collected and used.

What Information We Collect

This site recognizes and collects, when possible, the domain name (for example, abc.edu or xyz.com) of a visitor's web server; however, we do not automatically collect the full e-mail addresses of visitors to our site.

The only way we obtain personally identifiable information is when you provide it voluntarily and explicitly:

  • On a request for information
  • On class registration forms
  • On a donation form
  • For Physician Finder requests
  • On a survey or feedback form
  • On a question submitted to one of our resources
  • When you subscribe to our e-mail bulletins

Through any of the above forms or requests, visitors may be asked to furnish their name, address, phone number or e-mail address. Unless provided by you, Norton Healthcare cannot access any personal information from your visit to our web site.

View our Standards of Conduct

How We Use Information

The information gathered by our site is used to:

  • Answer consumers' and professionals' questions
  • Improve our web site
  • Determine the number of visitors to our site each day, and where they are coming from

Additionally we use e-mail addresses provided by visitors to mail requested information, respond to comments submitted through our feedback and survey forms, when indicated, and to send e-mail bulletins to visitors who have subscribed.

Norton Healthcare does not sell, trade or rent personal information about our visitors, nor will we disclose your personal information to outside organizations unless we are authorized by you to do so, or are required by law.

Credit Cards/Online Bill Pay

Visitors' payment information is secured through encryption and other security measures through Norton Healthcare.  Credit card information is collected for billing use only and is not shared with outside parties.  Norton Healthcare does not sell, rent, or trade any information with third parties and will not disclose your information unless authorized by you or required by law.  We work hard to keep your information secure.  However, Norton Healthcare cannot guarantee the privacy or security of your information, as third parties may unlawfully intercept or access transmissions and abuse this information. 

Online Donations/Donor Information

As with visitors' payment information, donors' payment information is secured through encryption and other security measures through Norton Healthcare.  Credit card information is collected for billing use only and is not stored or shared with outside parties.  Norton Healthcare does not sell, rent, or trade any information with third parties and will not disclose your information unless authorized by you or required by law.  We work hard to keep your information secure.  However, Norton Healthcare cannot guarantee the privacy or security of your information, as third parties may unlawfully intercept or access transmissions and abuse this information. 


Norton Healthcare Foundation and Children's Hospital Foundation do keep a history of donors' names, addresses, email addresses and phone numbers, as well as donation information. We do not request or store sensitive information from our visitors, such as credit card or social security numbers.
If you have questions about, or would like to review, the information that the Foundations collect, contact:


Norton Healthcare Foundation/Children's Hospital Foundation
234 East Gray Street, Suite 450
Louisville, KY 40202
Phone: (502) 629-8060 or (800) 444-2523
Fax: (502) 629-8059
Email: foundations@nortonhealthcare.org

A Special Note for Parents

Norton Healthcare shares your concern about the protection of online privacy for children as web site visitors as well as your children's access to inappropriate content. We do not knowingly or purposefully collect personally identifiable information about children under 13.

To request the deletion of your child's contact information from our database, please call Norton Healthcare Contact Center at (502) 629-1234 Monday through Friday from 9 a.m. to 5 p.m.

To Correct Your Information in Our Files

If you believe your contact information is incorrect in our files, please send an e-mail notification to contactcenter@nortonhealthcare.org with the following information:

  • Your full name
  • Your mailing address and telephone number
  • Your e-mail address
  • The phrase "Updated Contact Information"

To Remove Your Information from Our Files

If you do not wish to receive information from Norton Healthcare, please let us know by sending an e-mail notification to removename@nortonhealthcare.org.

When you make a request for removal, you will need to provide the following information:

  • Your full name
  • Your e-mail address. If you use more than one e-mail address, send a message to us from each of your e-mail accounts
  • A sentence asking that Norton Healthcare remove your e-mail address from our files
  • The specific names of the Norton Healthcare e-mail bulletins that you no longer wish to receive

Your Consent

By using our web site, you consent to the collection and use of the information described above by Norton Healthcare. We will post changes in this policy on this page to update users about the information we collect when you visit, how we use the data and under what circumstances we disclose information.

Tell Us What You Think

Norton Healthcare welcomes your questions and comments about privacy.
To contact a Norton Healthcare representative, call us at (502) 629-1234, or e-mail us at contactcenter@nortonhealthcare.org.

Links to Other Web Sites

Please note that Norton Healthcare cannot control the content, availability or privacy practices of sites that link to our sites, or the ability of other sites to link to our sites.

Norton Healthcare is not responsible for any links to or from other sites. Links to or from a third party are not an endorsement by Norton Healthcare unless otherwise expressly stated.

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