Billing information

Norton Healthcare’s Billing Information Center allows you to use this form to securely pay your hospital, physician or immediate care center bill online with a credit card or debit card.

If you have questions about your bill, call Norton Healthcare Customer Service at (502) 479-6300 or (800) 874-3979.

Medical bill assistance

To find out about our Financial Assistance Program, call Norton Healthcare Customer Service at  (502) 479-6300 or (800) 874-3979.

If you have difficulty paying for your services, we urge you to call customer service to speak to a representative as soon as possible so we may help you make payment arrangements. Norton Healthcare is proud to offer a new consumer-friendly patient financing program called ClearBalance.

Hospital/physician billing information

Whether it is a hospital, physician, or Immediate Care Center bill you can: ask questions about your account, request an itemized statement, update your address and insurance, or request financial assistance. You can also request a price estimate specific to a hospital procedure .

Pay your Norton Healthcare bill online. Whether it’s a hospital, physician or Norton Immediate Care Center bill, you can securely pay all of your Norton Healthcare bills online by credit or debit card.

For questions regarding a your bill, call Norton Healthcare Customer Service at (502) 479-6300 or (800) 874-3979.

Contact hospital/physician billing

Correspondence address (Do not send payments to this address.)
Norton Healthcare
14-7 Patient Financial Services
P.O. Box 35070
Louisville, KY 40232-5070

Payment address (Do not send correspondence to this address.)
Norton Healthcare
P. O. Box 776365
Chicago, IL 60677-6365

Hospital/Physician Billing Questions
Norton Healthcare Customer Service
(502) 479-6300 or (800) 874-3979 toll-free

Hospital/Physician Billing Fax Number
(502) 629-4988

Hospital/Physician Billing Business Hours
Monday through Friday
8 a.m. to 4 p.m.

Standard hospital charges

Beginning Jan. 1, 2019, the U.S. Department of Health & Human Services and Centers for Medicare & Medicaid Services require hospitals and health systems to post their “current, standard charges.”

Hospital charges refers to the amount a hospital bills an insurer for a service. For most patients, insurers reimburse hospitals well below what was charged.

Patients covered by commercial insurance products have negotiated rates with hospitals. Patients covered by Medicare or Medicaid programs have hospital reimbursement rates determined by federal and state governments.

Hospital charges may include bundled procedures, personnel, services and supplies. An example would be room rates that include the space, equipment, nursing personnel and supplies.

When a patient has the opportunity to shop for medical services, the patient should contact the insurer to understand which costs will be covered and which will be the patient’s responsibility.

You can check our standard charges here.

Patients should contact Norton Healthcare directly for any further details.

For hospital procedure price quotes

Call (502) 272-5330.

You will be asked to provide the 5-digit CPT code for the procedure you are asking about.

Billing questions

Find the answers to your hospital and physician billing and insurance questions here. Submit questions about your account, request an itemized statement, update your address and insurance information, or request financial assistance.  You can also request a price estimate specific to a hospital procedure.

If you would like to pay your hospital bill online, please use this form.

Use our secure form to:

  • Request an itemized statement
  • Request your hospital account balance
  • Ask a question about your hospital account
  • Change your billing address
  • Change your insurance information

Additional information

Customer Service

Norton Healthcare
Customer Service

(502) 479-6300

Or toll-free

(800) 874-3979

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