Helping to take the stress out of paying your bills
For more than a century, Norton Healthcare's faith heritage has guided its mission of caring for the sick and injured in the community. That faith heritage influences every aspect of the care we provide.
Our hospitals provide free or discounted emergency or other medically necessary care to eligible patients.
As your health care provider, we are concerned not only with your physical well-being, but also with your peace of mind. We understand that making financial arrangements for health care services can be stressful. That's why we want to help.
Norton Healthcare offers assistance through its Financial Assistance Policy for hospital-based emergency or other medically necessary care to patients who cannot afford to pay and who qualify for financial assistance based on income, resources and family situation.
The services covered under our Financial Assistance Policy are offered at the following locations:
- Norton Audubon Hospital • Norton Brownsboro Hospital
- Norton Children's Hospital • Norton Hospital
- Norton Women's & Children's Hospital • Norton Children's Medical Center
- Norton Cancer Institute
- Norton Cardiovascular Center – Dixie
- Norton Cardiovascular Center – Springs
- Norton Diagnostic Center – Dupont
- Norton Diagnostic Center - Fern Creek
- Norton Diagnostic Center - St. Matthews
Who is eligible for this financial assistance?
You may qualify for free or discounted emergency or medically necessary care if you meet all of the following criteria:
- You do not have health insurance, or you have an unpaid balance after your insurance plan has either paid or rejected a claim.
- You do not qualify for subsidized coverage or government assistance, such as Disproportionate Share Hospital Program, Children’s Health Insurance Program (CHIP), Medicaid, Medicaid Managed Care Organization or Hoosier Healthwise.
- Your family unit’s income is equal to or less than 300 percent of the federal poverty guidelines.
- Your family unit’s resources (assets) are equal to or less than 200 percent of the Disproportionate Share Hospital guidelines.
- For additional financial assistance criteria, please refer to the Norton Healthcare Financial Assistance Policy.
What will I be charged for care?
Norton Healthcare provides hospital-based emergency and other medically necessary care free of charge to all patients who meet the criteria for the Financial Assistance Policy. Patients who are eligible for financial assistance will not be charged more than the amounts generally billed to patients with insurance coverage. This includes care at Norton Healthcare’s five hospitals, plus Norton Children’s Medical Center, Norton Cancer Institute, Norton Cardiovascular Diagnostic Centers and Norton Diagnostic Centers.
How do I apply for assistance?
To apply for financial assistance, you must submit a written application. You may have to provide a copy of last year’s tax return or other documents, as required by the Financial Assistance Policy.
You can complete the application online at one of these links:
You can download and print an application using one of the following links.
Major Services Financial Assistance Application
Minor Services Financial Assistance Application
You also can pick up an application at any Norton Healthcare hospital financial counseling office or emergency department, or call Customer Service at (502) 479-6300 or (800) 874-3979 to request an application, which will be mailed to you for free.
When you complete the paper application, you can scan and email it to FAP@nortonhealthcare.org or mail it to:
SBO Financial Assistance Dept. 14-7
P.O. Box 35070
Louisville, KY 40232-9972
How can I learn more about the Financial Assistance Policy and get help with the application process?
- Speak to a counselor in a financial counseling office located at any of our hospitals.
- Call Norton Healthcare Customer Service at (502)-479-6300 or (800) 874-3979.
- Download information from one of the links below. Additional translations will be available soon.
Norton Healthcare Financial Assistance Policy
Norton Healthcare Billing and Collections Policy
Norton Healthcare Financial Assistance Policy plain language summary
What if I’m not eligible for assistance under the Norton Healthcare Financial Assistance Policy?
If you are uninsured and you do not meet the eligibility requirements for our Financial Assistance Policy for hospital-based emergency or other medically necessary care, or you are seeking financial assistance for care that is not an emergency or otherwise medically necessary, you may still qualify for a discount through a separate assistance program. Call Norton Healthcare Customer Service at (502) 479-6300 or (800) 874-3979 for more information.
We offer payment plan options to assist you in paying your bill. Call Norton Healthcare Customer Service at (502) 479-6300 or (800) 874-3979 to learn more about our uninsured discount and payment plan options. We urge you to contact Customer Service as soon as possible so we may assist you in making arrangements.
If you have more questions about financial assistance, call Norton Healthcare Customer Service at (502) 479-6300 or (800) 874-3979.
Becker’s Healthcare has recognized Adam D. Kempf, Norton Healthcare senior vice president and chief financial officer, as one of the 106 hospital and health system CFOs to know in the nation. Those on the list play an integral […]Read Full Story
We are seeing record high temperatures in Greater Louisville already this spring. These early hot days mean you can get caught off guard by heat-related illnesses, such as dehydration, heat cramps, heat exhaustion and heat [...]Read Full Story
Under the VA Mission Act of 2018, eligible U.S. veterans now are able to get treatment for minor injuries and illnesses such as colds, sore throats and minor skin infections at urgent care clinics through […]Read Full Story
Karen Allen, R.N., oncology patient navigator for Norton Cancer Institute, sees the patient navigator role as a “bridge across the canyon of uncertainty” for patients who are newly diagnosed with cancer. “I imagine my family […]Read Full Story