Coronavirus: What You Need to Know Before Your Office Visit | Norton Healthcare Louisville, Ky.

Coronavirus: What You Need to Know Before Your Office Visit

We look forward to seeing you for your upcoming appointment! Our care team would like to make you aware of the following precautions, so that we may provide the best care.

COVID-19 Screening

  1. Do you have a fever of 100 F or higher?
  2. Do you have acute respiratory symptoms? (Examples would be cough, difficulty breathing, shortness of breath, etc.)
  3. Have you lost sense of taste or smell?
  4. Have you had close contact with someone who has a suspected or confirmed case of COVID-19? 

Contact your provider’s office if you answer “Yes” to any of the above COVID-19 screening questions. 

Registration and Arriving for Your Appointment

  • eCheck-In up to seven days prior to your appointment by logging into your MyNortonChart account, clicking “Appointments” and selecting “eCheck-In.”
  • Call us when you park for your appointment or use our new electronic appointment arrival feature by logging into MyNortonChart, clicking “Account Settings” and enabling the “Appointment Arrival” feature. This will allow you to let us know you are here electronically.
  • Be sure to wear a mask or face covering when you arrive for your appointment. A staff member will check your temperature when you enter the facility.

Visitors

Norton Healthcare is updating its visitor policies due to the improved COVID-19 statistics and vaccination efforts throughout the city and region. The policy reflects a commitment to the well-being of our patients, family and employees.

Effective Monday, April 26, patients and visitors no longer will be screened on entry to Norton Healthcare facilities. Standard pre-COVID-19 pediatric screening practices will continue.

Important information for all visitors

  • All visitors are still required to arrive wearing a mask.
  • All visitors must receive a visitor’s pass and must wear the badge while in the hospital.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening, aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff

Inpatient facilities

  • Visiting hours will be 6 a.m. to 9 p.m. at all adult facilities and 9 a.m. to 9 p.m. at Norton Children’s Hospital.
  • All adult hospital inpatients, except those in isolation may have two visitors in their room at any time.
  • All adult hospital inpatients, except those in isolation, may have one visitor after visiting hours end, including overnight.
  • Pediatric inpatients may have two designated visitors, including overnight. Visitors must be designated on visitation list at Norton Children’s Hospital.
  • For patients in isolation:
    • One visitor for most isolation patients, including those in COVID-19 isolation
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in room throughout the visit
    • All visitors must exit during any aerosolizing procedures.

Outpatient departments and surgery

Two visitors are allowed per patient.

Emergency Department

One visitor per adult patient. Two visitors per pediatric patient.

  • For patients in isolation:
    • One visitor for most isolation patients, including those in COVID-19 isolation
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in room throughout the visit
    • All visitors must exit during any aerosolizing procedures.

Doctors’ offices and outpatient medical center appointments, including Norton Cancer Institute

One visitor per adult patient. Two visitors per pediatric patient.

Patient and Family Services

In addition to an updated visitor’s policy, Norton Healthcare is also expanding patient and family services throughout the facilities.

  • All reception areas (waiting rooms) will reopen while continuing to follow social distancing of six feet and mask protocols. Removal of furniture and extra signage will assist social distancing measures.
  • All facility cafeterias will reopen to 60 percent occupancy and require masking for all customers.

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