Norton eCare providers are available 24 hours a day, seven days a week

An eVisit is a secure online questionnaire about your symptoms. The Norton eCare provider will review and call you to discuss a treatment plan within 4 to 6 hours. A MyNortonChart account is required.

What is the cost of an eVisit?

The cost of an eVisit is $40 and is not billed through insurance at this time unless this is an agreed upon benefit under your insurance plan.

How does an eVisit work?

Answer an online questionnaire about your symptoms, and a Norton eCare provider will call you to discuss your questionnaire and treatment plan. You will receive a response within six hours.

Who can request an eVisit?

Adults ages 18 and older who live in Kentucky and have been seen by a Norton Healthcare provider within the past three years.

What can an eVisit treat?

Diarrhea, red eye, cough, sinus, vaginal discharge/irritation or urinary issues

What technology is needed?

Norton Healthcare MyNortonChart account and a computer with internet access.

How do I submit an eVisit?

To submit an eVisit on your computer, log in to MyNorton Chart and select eVisits under the Visits tab or select the eVisit quick link.

To submit an eVisit on your mobile device, log in to the MyChart app, click on the E-Visit icon.  Complete the eVisit questionnaire. A Norton eCare provider will call you within four to six hours at the number you provide to discuss your questionnaire and treatment plan.

MyNortonChart and eCare help

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